Shipping policy
Shipping Policy
Smart Home Living offers products fulfilled by different suppliers. Shipping availability, costs, and delivery estimates can vary by product and destination.
Shipping Costs and Destinations
Available shipping options and charges are displayed at checkout based on your delivery address and the items in your cart. Some products may not be available for delivery to every destination. Free shipping applies only where offered for eligible items and orders; it is not a storewide guarantee.
Processing and Delivery
Processing and transit times vary by supplier and product. Review any delivery information provided on the product page or at checkout before ordering. Delivery estimates, where provided, are estimates rather than guaranteed arrival dates. Carrier disruptions, holidays, and customs processing may affect delivery.
Separate Shipments
Orders containing items from different suppliers may arrive in separate packages and on different dates. Shipping charges from different fulfillment sources may be combined at checkout.
Tracking
When tracking information is available for a shipment, it will be included in the shipment notification. Items shipped separately may have separate tracking details.
Delivery Address
Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible once fulfillment has begun.
International Orders
International availability varies by item and destination. Review checkout information for any duties or taxes collected with your order. Additional import charges may apply under your destination's rules if they are not collected at checkout.
Delivery Problems
If your shipment is delayed, missing, or arrives damaged, contact Smart Home Living using the contact details provided on our website or reply to your order confirmation email. Include your order number and relevant tracking information. For damaged items, include photos of the item and packaging when possible.